Referrals

You do not need a referral from your General Practitioner to book an appointment, however you may choose to discuss the option of obtaining a treatment plan from your GP or Paediatrician. A treatment plan will allow you to claim back a portion of the fee from Medicare. You will need to discuss whether the young person is eligible for a mental health treatment plan with your doctor.

Rebates

Under the Medicare Better Access scheme you you may be eligible for a Medicare rebate of $93.35 per session for 10 sessions per calendar year if you are referred by your GP or Paediatrician under a Mental Health Treatment Plan. There may also be other Medicare rebates available such as Chronic Disease Management Plans, or Helping Out With Autism (HOWA). Please talk to your doctor for more information.

Initial Appointment

The initial appointment will include a comprehensive assessment of developmental history and current needs and concerns. Generally, it is asked that this session is attended by parents/caregivers only. From there, the sessions will involve one on one therapy with the young person with parent/caregiver involvement as required. An individualsied treatment plan will be established depending on the presentation, goals and specific needs of the client.

It is important that you arrive on time for your appointment as each appointment is allocated a one hour timeslot only and cannot be extended to factor in a late arrival due to back to back bookings.

Appointments are available on Fridays and Saturdays, 9am-5pm. You may choose to book your session as a face to face consult or a Telehealth appointment via video link. The appointment will take between 50-60mins.

Fees

Coffs Coast Family Psychology aims to keep psychological support accessible and affordable for families. We charge $190 per hour. Each session runs for 50-60 minutes. Occasionally, a longer session may be required. The charge will then be calculated based on the hourly rate.
NDIS: Clients are charged the rate set by NDIS - $214.40 per hour. Clare is able to see participants who are self managed, or plan managed. Please ensure you have sent through billing information for invoices if plan managed prior to your initial session.
Reports and Letters: Varied charges depending on client needs.
Meeting attendance: Varied charges, depending on client needs and travel duration.
Assessments: We provide Autism, ADHD, behavioural and mental health assessments and reports. Varied charges depending on tests administered and written report detail.
Private Health: We are not able to process private health insurance rebates if you are eligible for these services. Please connect with your provider to access rebates.

Cancellation Policy

Please keep in mind that all cancellations and non-attendance appointments are subject to our cancellation policy. If you would like to cancel or reschedule your appointment, please provide 48 hours notice. Appointments that are cancelled or rescheduled less than 48 hours prior to the appointment will be billed for the full fee. You will be sent a reminder text two days prior to your appointment.

Payments

Full payment is required at the time of consultation and will be directly debited from your credit or debit card after the appointment. Payment must be made by credit or debit card only.

Confidentiality

Psychologists are bound by the Australian Psychological Society's Code of Ethics, which states that confidentiality must be maintained with the exceptions of legal and duty of care obligations. Confidentiality between a young person and their psychologist is essential, however the young person will be encouraged to share relevant information with their parent or carer when necessary.